345win Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by 345win ("345win", "we", "us", "our") and applies to all personal data collected from users ("you", "your") who access or use the 345win website at https://345win.biz and all associated services (collectively, the "Platform").

345win is committed to protecting the privacy and security of your personal information. We process personal data only for defined, lawful purposes and in accordance with applicable data protection principles. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, which together govern your use of 345win.

2. Personal Data We Collect

345win collects several categories of personal data depending on the nature of your interaction with the Platform:

Identity Data: Full name, date of birth, gender, nationality and a copy of a government-issued identity document (such as a CNIC, passport or driving licence) where required for verification purposes.

Contact Data: Email address, Pakistani mobile telephone number and residential address.

Financial Data: Payment method details necessary to process deposits and withdrawals, including JazzCash account identifiers, Easypaisa account identifiers, bank account names and numbers (HBL, UBL, Meezan Bank, Bank Alfalah), and USDT wallet addresses for TRC-20 transactions. 345win does not store full debit or credit card numbers on its systems.

Account Data: Username, account preferences, deposit limits set by the user, session history and responsible gaming tool selections.

Transaction Data: Records of all deposits, withdrawals, wagers, winnings, bonuses claimed and refunds processed through your 345win account.

Technical Data: IP address, browser type and version, operating system, device identifiers, time zone setting, and details of your access to and use of the Platform.

Usage Data: Information about how you navigate and use the Platform, including pages visited, games played, session duration and betting patterns.

Communications Data: Records of your interactions with 345win customer support, including live chat transcripts and email correspondence.

3. How We Collect Your Data

345win collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing verification, making deposits or withdrawals, contacting support, or responding to surveys.
• Automated technologies: Technical and usage data collected automatically as you browse and use the Platform, including via cookies and similar tracking technologies as described in Section 9.
• Third-party sources: Identity verification data returned by KYC (Know Your Customer) service providers; fraud and sanctions screening results from compliance databases; payment confirmation data from JazzCash, Easypaisa, and banking partners.

4. How We Use Your Personal Data

345win processes your personal data for the following purposes:

• To register and maintain your player account and enable access to the Platform.
• To verify your identity and age in compliance with applicable anti-money laundering and responsible gaming obligations.
• To process deposits and withdrawals in Pakistani Rupees through JazzCash, Easypaisa, and other supported payment channels.
• To administer bonuses, promotions and loyalty rewards where applicable.
• To monitor and analyse your gaming activity for the purpose of responsible gaming intervention where patterns of potentially harmful play are detected.
• To detect, investigate and prevent fraudulent transactions, money laundering, and other prohibited conduct.
• To comply with legal and regulatory obligations, including record-keeping requirements imposed by applicable licensing authorities.
• To respond to your support enquiries and resolve complaints.
• To improve the Platform's functionality, performance and content through aggregated, anonymised usage analysis.
• To send you transactional communications (account confirmations, withdrawal notifications, security alerts). Marketing communications are sent only with your explicit consent and may be withdrawn at any time.

5. Legal Basis for Processing

345win processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the Platform services you have requested, including account management, payment processing and game access.
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, licensing conditions, and law enforcement requests.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming analysis, and Platform improvement — where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent which may be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Data Sharing and Third Parties

345win does not sell, rent or trade your personal data to any third party for marketing purposes. We may share your personal data with the following categories of third party only where necessary and under appropriate data protection agreements:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT processing partners, solely for the purpose of executing your transaction instructions.
• Identity verification providers: KYC service providers that assist with age and identity verification as required under responsible gaming and anti-money laundering obligations.
• Game content providers: Software providers such as PG Soft, JILI and Pragmatic Play may receive anonymised session data for game performance monitoring purposes only.
• Fraud and compliance screening: Sanctions list screening services and fraud prevention databases operated by regulated compliance providers.
• Legal and regulatory authorities: Where 345win is legally required to disclose personal data to law enforcement agencies, regulatory bodies or courts of competent jurisdiction.
• Professional advisers: Legal, accounting and auditing professionals acting under duties of professional confidentiality.

All third-party service providers engaged by 345win are contractually required to process personal data only for the specified purpose and to maintain security standards no less stringent than those applied by 345win itself.

7. Data Retention

345win retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. Specific retention periods include:

• Account identity and verification data: retained for a minimum of five years following account closure, as required for anti-money laundering compliance.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• Customer support communications: retained for two years from the date of the interaction.
• Technical and usage logs: retained for up to 12 months for security and fraud prevention purposes, after which they are anonymised or deleted.

Where personal data is no longer required for any lawful purpose, 345win will securely delete or anonymise it in a timely manner.

8. Data Security

345win implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Two-factor authentication available to all account holders and mandatory for administrative access.
• Continuous monitoring of Platform systems for suspicious activity and potential security incidents.

In the event of a data security breach that is likely to result in a risk to your rights and freedoms, 345win will notify affected users and relevant authorities in accordance with applicable obligations without undue delay.

9. Cookies and Tracking Technologies

The 345win Platform uses cookies and similar technologies to enable core functionality, improve user experience and support security systems. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens and load-balancing cookies. Essential cookies cannot be disabled without materially impairing your ability to use the Platform.
• Functional cookies: Remember your preferences such as language settings, game lobby filters and responsible gaming limit displays.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the Platform to help us improve content and performance. Used only with your consent.
• Security cookies: Help detect and prevent fraudulent access attempts and protect your account against unauthorised activity.

You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies will not affect your ability to access the core Platform services. Blocking essential cookies may prevent certain features from functioning correctly.

10. Your Data Protection Rights

Subject to applicable law and verification of your identity, you have the following rights in relation to your personal data held by 345win:

• Right of access: You may request a copy of the personal data 345win holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 345win's legal retention obligations.
• Right to restriction: You may request that 345win restricts the processing of your personal data in certain circumstances.
• Right to data portability: You may request that personal data you have provided to 345win be returned to you in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact 345win in writing at [email protected] (plain text, not a clickable link). 345win will respond to verified requests within 30 days. In some cases, providing identity verification documentation may be required before a request can be actioned.

11. Minors

The 345win Platform is strictly intended for use by adults aged 18 and above. 345win does not knowingly collect personal data from any person under the age of 18. If 345win becomes aware that personal data has been collected from a minor, such data will be deleted promptly and the associated account closed without notice.

If you believe a minor has registered an account with 345win, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

345win reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide notice via the Platform or by email to your registered address prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and request closure of your account.

13. Contact and Data Enquiries

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by 345win, please contact our support team in writing. We aim to respond to all privacy-related enquiries within five business days.

Contact: [email protected] (plain text — not a clickable link).

Please include your registered username and a clear description of your request in all communications. Where your request relates to exercising a data protection right, identity verification may be required before your request is processed.